1. Order Processing Time
We prepare and process orders from Monday to Friday.
- Standard Processing Time: 1–2 business days
2. Delivery Timeframes
Delivery time depends on your location and the shipping method selected at checkout.
- Standard Shipping: 3–7 business days
- Express Shipping: 1–3 business days
3. Shipping Charges
Shipping charges are calculated automatically at checkout based on:
- Delivery location
- Order weight
- Selected shipping method
4. Order Tracking
Once your order has been shipped, you will receive an email containing:
- Tracking number
- Courier service name
- Link to track your package in real-time
5. Delivery Issues
If your order is:
- Delayed
- Not delivered
- Showing incorrect tracking
6. Incorrect Address / Failed Delivery
If the address provided is incorrect or undeliverable:
- The courier may return the package to us.
- Reshipping charges may apply.
- Customer is responsible for providing the correct address details.
7. Damaged Package on Arrival
If your package arrives visibly damaged:
- Take photos of the packaging and product
- Do not discard the packing material
- Contact us within 24 hours
8. Contact Us for Delivery Support
For any delivery-related inquiries, feel free to reach us:
- Email: info@dscent.com
- Phone: +1 (000) 000-0000
- Address: DScent Fragrances, 123 Aroma Avenue, Fragrance City, Country