1. Eligibility for Returns
We accept returns under the following conditions:
- Return must be requested within 7 days of receiving your order
- Items must be unused, unopened, and in their original packaging
- The perfume seal must remain intact
- A valid order number or receipt must be provided
2. Personal Information
The following items cannot be returned:
- Opened or used perfumes
- Items without original packaging
- Items damaged due to mishandling after delivery
- Gift cards or promotional items
- Sale / discounted items (unless defective)
3. Damaged, Defective, or Wrong Items
If your order arrives:
- Damaged
- Defective
- Or incorrect
4. Return Process
- Step 1: Contact Us
- Step 2: Return Approval
- Step 3: Ship Back the Item
- Step 4: Inspection & Refund
5. Refunds
Processing time:
- DScent processing: 2–4 business days
- Bank/Payment gateway: 5–10 business days
- Shipping fees are non-refundable, except in cases of defective or incorrect products.
6. Exchange Policy
We offer exchanges only for:
- Damaged items
- Defective items
- Wrong product sent
7. Return Shipping Costs
- For damaged/defective/wrong items → We cover return shipping
- For all other returns → Customer pays return shipping
8. Order Cancellations
- Orders can be canceled within 6 hours of placing the order
9. Late or Missing Refunds
- Check your bank account
- Contact your card provide
- Contact your bank
- Finally, email us at returns@dscent.com
10. Contact Us for Returns
For any return- or refund-related inquiries:
- Email: info@dscent.com
- Phone: +1 (000) 000-0000
- Address: DScent Fragrances, 123 Aroma Avenue, Fragrance City, Country